TERMS AND CONDITIONS

PRIVACY POLICIES OF INHEAVEN

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1. IDENTIFICATION

Company: INHEAVEN

Website: https://inheavenshop.com

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2. PRODUCT AND WARRANTY POLICIES

Our products are manufactured following rigorous quality control standards. All components, from fabrics to accessories, have certificates of origin, meeting international quality and durability standards.

Benefits of purchasing our products:
– Recognized experience in both national and international markets.
– High-quality materials.
– Designs aligned with the latest global trends.
– Implementation of advanced tailoring technologies.
– Extensive variety of products.

Product Care:

  • Hand wash with cold water and mild soap.
  • Do not use washing machine or dryer.
  • Avoid direct sunlight when drying.
  • Ensure the garment is completely dry before wearing it.
  • Store in a cool, dry place.
  • Choose the appropriate size to guarantee comfort and efficacy.

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3. INTELLECTUAL PROPERTY RIGHTS

INHEAVEN designs are exclusive and unique, representing the essence and commitment of our brand. The reproduction, distribution, marketing, or any other use of our designs without the prior written consent of INHEAVEN is strictly prohibited. The company reserves the right to take appropriate legal action under Colombian regulations to protect its intellectual property rights.

 

4. COMPANY POLICIES

  1. Product changes must be requested within 30 days of purchase. If the purchase was made online, please send an email to Contacto@inheavenshop.com.co detailing the reason for the change.
  2. No cash refunds are processed.
  3. Intimate products cannot be returned or exchanged once used for hygiene reasons.
  4. For any exchange, the product must be in perfect condition, showing no signs of use, and with all its original labels and packaging.
  5. Presenting the original receipt or invoice is essential when making a change.
  6. All shipping costs related to exchanges or returns are the responsibility of the customer.
  7. Upon receiving the returned product, a thorough review will be conducted before proceeding with the exchange.
  8. INHEAVEN reserves the right to refuse exchanges that do not meet our quality criteria.

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5. PERSONAL DATA

Data collection: When visitors interact with our website, we may collect information such as comments, IP address, browser user agent string, and other data presented in forms.

Use of cookies: Our website uses cookies to enhance the user experience.

Embedded content: Articles or pages on our website may include embedded content from other websites.

Analytics: We use analytics tools to better understand how our visitors interact with the website.

Duration: Comments and their metadata are retained indefinitely.

User rights: Users have the right to request an export or deletion of their personal data.

Data protection: We implement robust security measures to protect our users’ data.

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6. CONTACT

For any inquiries or concerns related to our privacy policies, please contact Contacto@inheavenshop.com.co

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This document is subject to changes and updates. We recommend checking periodically to stay informed of any modifications.

Last update date: Oct 27, 2023

© 2023 INHEAVEN. All rights reserved.